Online Help — Black Dog Institute LMS

Contents


  1. Signing Up
  2. How to get started
  3. Will this work on my computer or device?
  4. Frequently asked questions
  5. Web browser settings

Signing up


  1. Go to www.blackdoglms.com and select the big orange coloured "Sign up" button in the middle of the screen.

  2. Choose a "Username". This does not have to be your real name. Your username can be whatever you like, but you will need to remember it because you will need to type it in every time you log in.

  3. Choose a "Password". Try to choose something you will be able to remember because you will need to type it in every time you log in. There are specific requirements that your password must conform to.

    The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 uppercase letter(s), at least 1 non-alphanumeric character(s).

    The term "character" just means letters or numbers such as:

    Lowercase letters: a, b, c, ...
    Uppercase letters: A, B, C, ...
    Numerical digits: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9

    Non-alphanumeric characters are symbols such as:

    ( ) ` ~ ! @ # $ % ^ & * - + = | \ { } [ ] : ; " ' < > , . ? /

    So you need to come up with a password that contains at least one of each of these character types and the entire password needs to be at least 8 characters long.

    Select the "Unmask" checkbox next to the "Password" field if you want to see the characters you have typed. Normally the password characters appear as dots when you type them so that no one else can see your password.

  4. Enter your email address. We need to know your email address so we can send you a confirmation email and you can confirm your new account registration. If you don't already have an email address you will need to create one. We recommend using Gmail if you don't know how to create an email address.

  5. Enter your Email (again). This helps to make sure you have typed your email address correctly by checking that the 2 email addresses you have entered are the same.

  6. Enter your First name and Surname. The name you enter here will be used to address you in emails from us and will indicate who you have logged in as.

  7. Enter your City/town and select your Country. These are the only fields that are not required so you don't have to enter them if you don't want to. However, it's helpful for us to know where people are accessing the courses from to ensure we are delivering them in the best way possible.

  8. Select the blue "Create my new account" button at the bottom of the screen to complete your new account application.

  9. Check your email. You will receive an email asking you to confirm your new account with the subject heading "Confirm your new account with The Black Dog Institute LMS". Check your spam or junk folder if you can't see it in your inbox. Select the link in the email or copy and paste it into a web browser to activate your new account. Then follow the prompts to log in.

  10. Now that you have created an account, the next time you want to log in at www.blackdoglms.com, enter your username and password under the padlock icon and select the big blue "Log in" button. You don't need to select the "Sign up" button again.

How to get started


Not sure where to start? If you haven't already signed up, go to the section on Signing up first.

If you haven't already logged in, go to www.blackdoglms.com, enter your username and password under the padlock icon, and then select the big blue "Log in" button.

  1. From the Home page, click the big orange "View courses" button. You can also access the "Courses" page by selecting the "Courses" link in the "NAVIGATION" panel located at the top right of the screen.
  2. Now you have to decide which course applies to you. If you want to find out how to build your own resilience, select the first course labelled "HS1: Building resilience". This course is aimed at 14-16 year olds, but even if you are not in that age range, there's nothing stopping you from trying it out. If you want to find out how to help a young person (such as your own son or daughter) build resilience, select the second course labelled "HS2: Building resilience in young people". If you want to find out more about Mental Health specifically regarding young people, select the course labelled "HS3: Mental health literacy".
  3. Under the "Self enrolment (Student)" section, select the blue "Enrol me" button. If you have already enrolled you won't see this button, so just go to the next step.
  4. Select the grey "Enter" button. If the course does not open, check that your browser has pop-ups allowed. For more detailed information see the Web browser settings section.
  5. The course will open in a new browser window and your interactions will be saved automatically as you complete activities and navigate within the course. You can exit the course at any time by closing the course window. You can resume the course again by going to "My courses" in the "NAVIGATION" panel, selecting your course, and then selecting the grey "Enter" button. Your course will resume from the last page you left it on.

Will this work on my computer or device?


The Black Dog Institute online courses are designed to work on computers and devices with medium to large screens such as personal computers (PCs), laptops and tablets (including iPads). We do not recommend accessing the courses using a smartphone (such as iPhone) or any other small screen device (such as iPod).

Minimum requirements

  • Modern web browser: We recommend using the latest version of Google Chrome when accessing the courses on a PC. Microsoft Internet Explorer (version 9 or later), Mozilla Firefox , or Apple Safari (for Apple only) are also acceptable PC web browsers. For best results ensure you have updated your browser to the latest release version. For iPad and other supported iOS devices, please ensure that you only use Apple Safari (not Google Chrome).
  • Screen resolution: Minimum screen resolution is 1024 x 768 pixels.
  • Audio: Speakers or headphones are required to listen to narrated videos within the online courses. However, all videos are captioned for hearing impaired viewers. There are no other audio components within the online courses. Note that captions may not be available on some mobile devices.
  • Pop-ups allowed: The online courses open in new pop-up browser windows. You will need to make sure pop-ups are allowed to access the courses. For more detailed information see the Web browser settings section.
  • Input device: A pointing device such as mouse or touchscreen is required to interact with the online courses. Many activities use drag and drop functionality, which are not keyboard accessible. A keyboard (either physical or virtual) is required for typing.
  • Broadband internet connection: Accessing online courses in a Learning Management System requires a fast and consistent internet connection. We recommend a 1 Mbps or higher download speed. You can test your download speed using a free service such as www.speedtest.net.
  • Cookies allowed: Allowing cookies is a requirement and lets the LMS keep you logged in to your course. For more detailed information see the Web browser settings section.
  • JavaScript enabled: Enabling JavaScript is a standard website requirement. For more detailed information see the Web browser settings section.

Frequently asked questions:


  1. What is an LMS?
  2. Do I have to Sign up to access the courses?
  3. Will it work on my phone?
  4. Who will see my personal information?
  5. How do I know when I'm finished?
  6. What do I do when I'm finished?
  7. Why isn't anything happening when I select the "Enter" button to open a course?
  8. How do I unlock the last page?
  9. I keep seeing an Alert message: "The SCORM player has determined that your internet connection is unreliable or has been interrupted." What should I do?
  10. I cannot play any of the videos. When I try playing a video, it displays the message "An error occurred, please try again later. Learn More"
  11. How do I save my progress?
  12. How do I display closed captions (also known as subtitles or transcript) during video playback?
  13. Why isn't my progress being saved? Every time I return to my course I have to start from the beginning again.
  14. I see a message saying "Your connection to this server has been blocked by the firewall". How did this happen? What can I do about it?
  15. When I have more than 10 students accessing a course simultaneously, the site slows down and eventually crashes. How can I stop this from happening?

Answers:


  1. What is an LMS?

    LMS stands for Learning Management System. An LMS looks the same as a normal website, but the main difference is that it saves your individual learning history. This includes remembering the courses you are enrolled in, tracking your progress and keeping records of your milestones and course completions.

  2. Do I have to Sign up to access the courses?

    Yes. That's because the courses are delivered in an LMS. In order for the LMS to keep track of your learning, each participant needs a unique, secure identity to store their progress and keep it hidden from other participants. That unique, secure identity is what you create in the Sign up process.

  3. Will it work on my phone?

    Probably not. We don't recommend accessing the online courses using a phone or other small screen device. That is mainly because the minimum screen resolution is 1024 x 768 pixels (which is the lowest iPad resolution). For example, iPhone 6 and older have lower screen resolutions than the minimum required.

  4. Who will see my personal information?

    Any personal information that you provide when Signing up or that you add to your profile, will only be seen by the Black Dog Institute LMS administrator. It is not publicly available. No other participants will be able to see your personal details or even know that you have Signed up.

  5. How do I know when I'm finished?

    When you have completed all 5 modules and select Continue from the last page, you will need to fill out a final questionnaire about the course titled "Congratulations, you've finished!". After completing that final questionnaire you will have finished the entire course. You can also check how much of the course you have completed by looking at your Grade. To access your Grades, select the course you have been doing, then in the ADMINISTRATION panel select Course administration, then select Grades. When you have completed a course your Grade will be shown as 100.00.

  6. What do I do when I'm finished?

    If you are a student and were asked to complete any of these courses, contact your teacher or supervisor to let them know you have finished. You can revisit these courses any time to review the information and follow the links on the summary pages to external support sites. If you have completed an entire course you can do it over again by selecting the "Start a new attempt" option before selecting the Enter button to open each course. It will be like you are doing the course for the first time with all your progress, activity selections and responses cleared. Be aware that if you do this, you won't be able to retrieve your old answers - they'll be gone forever. If you thought any of the courses were beneficial to you, make sure you recommend them to friends, family or colleagues especially if you think they might benefit from them too.

  7. Why isn't anything happening when I select the "Enter" button to open a course?

    This is probably because your browser has pop-ups blocked. To allow pop-ups see the Web browser settings section. If that does not fix the problem, read through the Will this work on my computer or device? section and make sure you meet the minimum requirements. If you can't see the course open in a new window, but you are seeing this message: "This SCORM package has been launched in a pop-up window..." it's probably because the course is opening in a new window, but you can't see it because it is minimised or sitting under another window or is positioned off the screen. Try to find where it is hiding. Selecting the browser icons in your taskbar might help you locate it. If all else fails, try using a different computer or device or try using a different type of browser.

  8. How do I unlock the last page? I keep being told "You've missed something!"

    If you see the message

    "You've missed something! You need to complete the following pages to unlock this page..."

    it means that at least one of the pages in that module is incomplete. If you select one of the page links below that message, you will be taken to a page that you still need to complete. Then make sure you have done everything on that page. In some activities you need to select the Submit button to complete the page. You may need to scroll down to see the Submit button. In some pages you may need to reveal additional text that is located below a video, so scroll down on every page to ensure you've accessed everything.

  9. I keep seeing an Alert message: "The SCORM player has determined that your internet connection is unreliable or has been interrupted..." What should I do?

    If you keep seeing this Alert message:

    "The SCORM player has determined that your internet connection is unreliable or has been interrupted. If you continue in this SCORM activity, your progress may not be saved. You should exit the activity now, and return when you have a dependable internet connection."

    you should test that your internet connection meets the minimum speed requirement. Go to the Minimum requirements section to find out more. Also make sure that your internet bandwidth is not being consumed by other programs while you are accessing the course. If you are using an iPad, there are known issues with older versions of the operating system. Try updating to the latest operating system version on your iPad. If that fails, your iPad might be too old to support a compatible operating system, so you may need to use a different computer or device.

  10. I cannot play any of the videos. When I try playing a video, it displays the message "An error occurred, please try again later. Learn More"

    If you keep seeing this message when you try to play a video:

    "An error occurred, please try again later. Learn More"

    You could try the tips offered by YouTube by selecting the Learn More link. If none of those tips work, the easiest way to work around the issue is to watch the videos directly in the YouTube website. If there is a YouTube icon at the bottom right side of the video, try selecting it to play the video in the YouTube website. If you can't see the YouTube icon or selecting it doesn't work, use the table below containing all the videos. Find the the video you want to watch by referring to the Course, Module and Page that it appears in. Then select the title of each video to play it in the YouTube website.

    Course Module Page Video
    HS1: Bulding resilience 1 1 What resilience is and isn’t
    4 Types of support
    9 Conclusion
    2 1 Challenges in adolescence
    3 School factors
    5 External sources of stress
    7 High and rising rates of mental health issues in young people in Australia
    3 1 Emotions
    3 Mindfulness
    5 Mindfulness exercise
    4 1 A map to you
    3 Signature strengths
    5 1 Thinking, feeling, doing
    3 Unhelpful thinking
    HS2: Building resilience in young people 1 1 What we mean when we talk about resilience
    3 Reaching out
    8 Conclusion
    2 1 Challenges in adolescence: introduction
    2 School factors, external factors
    5 High and rising rates of mental health issues in young people in Australia
    3 1 Emotions
    4 Mindfulness
    6 Mindfulness
    4 1 Changing times
    2 Signature strengths
    5 1 Thinking, feeling, doing
    2 Thoughts and feelings
    HS3: Understanding mental health 2 1 Normal sadness v clinical depression
    3 1 Bipolar disorder
    4 4 When the pressure is on
    5 3 Being supportive

  11. How do I save my progress?

    All you need to do is close the course browser window to save your progress. When you close the course browser window, the last page you were viewing, along with your interactions and answers, get saved back to the Learning Mangement System. So the next time you open the course your course will resume from the same page you left it on, and all your interactions and answers will still be there. It's important to take note if you see a message about your internet connection, otherwise your progress may not be saved when you close the course browser window. Note: If you are using an iPad, make sure you only use Apple Safari. If you use a different web browser on iPad such as Google Chrome, your progress probably will not be saved because that browser is not supported by Moodle (the Learning Management System) on iOS (iPad).

  12. How do I display closed captions (also known as subtitles or transcript) during video playback?

    In most cases, when viewing videos in the online courses, you can display closed captions by selecting the CC button at the bottom right corner of the video. For some devices such as iPad, the CC button is not displayed, so you will need to watch the videos directly in YouTube by selecting the YouTube button at the bottom right corner of the video. Then you should see the CC button and will be able to display closed captions.

  13. Why isn't my progress being saved? Every time I return to my course I have to start from the beginning again.

    The most common reason this happens is if you are using an iPad with Google Chrome. Google Chrome is not supported by Moodle (the Learning Management System) on iPad. When using Google Chrome on iPad there is no connection to the LMS, so your progress cannot be saved and you won't even see a message saying that the connection has failed. This issue cannot be resolved by turning off the pop-up blocker or by configuring settings, it is simply an unsupported software combination. To avoid this issue, ensure that you only use Apple Safari on iPad (or any Apple device or computer). If you are experiencing this issue for a different reason, refer to the Minimum requirements section and try to accessing the course from a fast and reliable internet connection using one of the recommended web browsers on a PC.

  14. I see a message saying "Your connection to this server has been blocked by the firewall". How did this happen? What can I do about it?

    This has most likely happened because you have exceeded the maximum allowed limit of connections accessing from a single IP address. These temporary IP address blocks last for 1 hour, after which time you can access blackdoglms.com again from the same IP address.

Web browser settings


You will only need to check your web browser settings if you are experiencing issues or your browser settings have been modified. In most cases your web browser will already be set up correctly to view the online courses. To check that your web browser settings are correct, select your web browser from the list below, then follow the instructions beneath it.

Google Chrome (on a PC)


Allowing pop-ups

The online courses are opened in new browser windows known as pop-ups. Most web browsers automatically block pop-ups to prevent unwanted advertisements. You will need to allow pop-ups to view the online courses. Most modern browsers let you know when a pop-up has been blocked by showing a message at the top of the browser with an option to allow it. This is the simplest way to fix the problem. For more detailed instructions to allow pop-ups, apply the steps below.

To allow pop-ups:

  1. In the top-right corner of the browser window, select the menu button.
  2. Select Settings from the menu list.
  3. Select Show advanced settings.
  4. Under "Privacy," select the Content settings button.
  5. Under "Pop-ups," select Manage exceptions.
  6. Type blackdoglms.com as the Hostname pattern.
  7. Make sure Allow is selected as the Behaviour.
  8. Select Done.
  9. Select Done again.

Allowing cookies

Cookies must be allowed so that the LMS can keep you logged in to your course. In most cases, cookies will already be allowed by default and you won't have to manually allow them. To make sure your browser has cookies allowed follow these steps.

To allow cookies:

  1. In the top-right corner of the browser window, select the menu button.
  2. Select Settings from the menu list.
  3. Select Show advanced settings.
  4. Under "Privacy," select the Content settings button.
  5. In the "Cookies" section, make sure "Allow local data to be set (recommended)" is selected.
  6. If you prefer to use a different Cookies setting, in the "Cookies" section, select the Manage exceptions button, type blackdoglms.com in the Hostname pattern field, make sure Allow is the selected behaviour, then select Done.
  7. Select the Done again.

Enabling JavaScript

JavaScript is the programming language used to perform functions in web pages. In most cases, JavaScript will already be enabled in your browser by default and you won't have to manually enable it. To make sure your browser has JavaScript enabled follow these steps.

To enable JavaScript:

  1. In the top-right corner of the browser window, select the menu button.
  2. Select Settings from the menu list.
  3. Select Show advanced settings.
  4. Under "Privacy," select the Content settings button.
  5. In the "JavaScript" section, make sure "All all sites to run JavaScript (recommended)" is selected.
  6. If you prefer to use a different JavaScript setting, in the "JavaScript" section, select the Manage exceptions button, type blackdoglms.com in the Hostname pattern field, make sure Allow is the selected behaviour, then select Done.
  7. Select the Done again.

Microsoft Internet Explorer (on a PC)


Allowing pop-ups

The online courses are opened in new browser windows known as pop-ups. Most web browsers automatically block pop-ups to prevent unwanted advertisements. You will need to allow pop-ups to view the online courses. Most modern browsers let you know when a pop-up has been blocked by showing a message at the top of the browser with an option to allow it. This is the simplest way to fix the problem. For more detailed instructions to allow pop-ups, apply the steps below.

To allow pop-ups:

  1. In the top-right corner of the browser window, select the tools button.
  2. Select Internet Options from the tools list.
  3. Select the Privacy tab.
  4. Under "Pop-up Blocker", leave "Turn on Pop-up Blocker" selected and select Settings.
  5. Type blackdoglms.com in the "Address of website to allow:" field.
  6. Select Add.
  7. Select Close.
  8. Select OK.

Allowing cookies

Cookies must be allowed so that the LMS can keep you logged in to your course. In most cases, cookies will already be allowed by default and you won't have to manually allow them. To make sure your browser has cookies allowed follow these steps.

To allow cookies:

  1. In the top-right corner of the browser window, select the tools button.
  2. Select Internet Options from the tools list.
  3. Select the Privacy tab.
  4. Make sure the Internet zone is set to Medium or any other setting that does not block cookies.
  5. If you prefer to use a different setting, select the Sites button, type blackdoglms.com in the "Address of website:" field, Select Allow, then select OK.
  6. Select OK again.

Enabling JavaScript

JavaScript is the programming language used to perform functions in web pages. In most cases, JavaScript will already be enabled in your browser by default and you won't have to manually enable it. To make sure your browser has JavaScript enabled follow these steps.

To enable JavaScript:

  1. In the address bar, type about:config and press Enter.
  2. Select "I'll be careful, I promise" if a warning message appears.
  3. Type javascript.enabled into the Search field.
  4. In the "javascript.enabled" row, ensure that the Value is set to "true" (right-click and select "Toggle" or double-click the preference to change the value from "false" to "true").

Mozilla Firefox (on a PC)


Allowing pop-ups

The online courses are opened in new browser windows known as pop-ups. Most web browsers automatically block pop-ups to prevent unwanted advertisements. You will need to allow pop-ups to view the online courses. Most modern browsers let you know when a pop-up has been blocked by showing a message at the top of the browser with an option to allow it. This is the simplest way to fix the problem. For more detailed instructions to allow pop-ups, apply the steps below.

To allow pop-ups:

  1. In the top-right corner of the browser window, select the menu button.
  2. Select Options from the menu list.
  3. Select the Content tab.
  4. Select Exceptions...
  5. Type blackdoglms.com in the "Address of website:" field.
  6. Select Allow.
  7. Select Close.
  8. Select OK.

Allowing cookies

Cookies must be allowed so that the LMS can keep you logged in to your course. In most cases, cookies will already be allowed by default and you won't have to manually allow them. To make sure your browser has cookies allowed follow these steps.

To allow cookies:

  1. In the top-right corner of the browser window, select the menu button.
  2. Select Options from the menu list.
  3. Select the Privacy tab.
  4. In the "History" section, make sure "Firefox will:" is set to "Remember history".
  5. If you prefer to use a different setting, in the "History" section, set "Firefox will:" to "Use custom settings for history", select the Exceptions… button, Type blackdoglms.com in the "Address of website:" field, select Allow, and then select Close.
  6. Select OK.

Enabling JavaScript

JavaScript is the programming language used to perform functions in web pages. In most cases, JavaScript will already be enabled in your browser by default and you won't have to manually enable it. To make sure your browser has JavaScript enabled follow these steps.

To enable JavaScript:

  1. In the address bar, type about:config and press Enter.
  2. Select "I'll be careful, I promise" if a warning message appears.
  3. Type javascript.enabled into the Search field.
  4. In the "javascript.enabled" row, ensure that the Value is set to "true" (right-click and select "Toggle" or double-click the preference to change the value from "false" to "true").

Apple Safari (on a Mac)


Allowing pop-ups

The online courses are opened in new browser windows known as pop-ups. Most web browsers automatically block pop-ups to prevent unwanted advertisements. You will need to allow pop-ups to view the online courses. Most modern browsers let you know when a pop-up has been blocked by showing a message at the top of the browser with an option to allow it. This is the simplest way to fix the problem. For more detailed instructions to allow pop-ups, apply the steps below.

To allow pop-ups:

  1. In Safari, open Preferences. You can do this by going to the Safari menu and choosing Preferences, or press the Cmd key and the , key at the same time.
  2. Go to the Security tab
  3. Make sure that "Block pop-up windows" is not ticked
  4. Close Preferences

Allowing cookies

Cookies must be allowed so that the LMS can keep you logged in to your course. In most cases, cookies will already be allowed by default and you won't have to manually allow them. To make sure your browser has cookies allowed follow these steps.

To allow cookies:

  1. In Safari, open Preferences. You can do this by going to the Safari menu and choosing Preferences, or press the Cmd key and the , key at the same time.
  2. Go to the Privacy tab
  3. For "Cookies and website data", select the "Allow from websites I visit" option
  4. Close Preferences

Enabling JavaScript

JavaScript is the programming language used to perform functions in web pages. In most cases, JavaScript will already be enabled in your browser by default and you won't have to manually enable it. To make sure your browser has JavaScript enabled follow these steps.

To enable JavaScript:

  1. In Safari, open Preferences. You can do this by going to the Safari menu and choosing Preferences, or press the Cmd key and the , key at the same time.
  2. Go to the Security tab
  3. Make sure that "Enable JavaScript" is ticked
  4. Close Preferences

Apple Safari (on an iPad)


Allowing pop-ups

The online courses are opened in new browser windows known as pop-ups. Most web browsers automatically block pop-ups to prevent unwanted advertisements. You will need to allow pop-ups to view the online courses. Most modern browsers let you know when a pop-up has been blocked by showing a message at the top of the browser with an option to allow it. This is the simplest way to fix the problem. For more detailed instructions to allow pop-ups, apply the steps below.

To allow pop-ups:

  1. From the Home screen, go to Settings
  2. In the left panel, go to Safari
  3. In the right panel, find the "Block pop-ups" option and turn it off

Allowing cookies

Cookies must be allowed so that the LMS can keep you logged in to your course. In most cases, cookies will already be allowed by default and you won't have to manually allow them. To make sure your browser has cookies allowed follow these steps.

To allow cookies:

  1. From the Home screen, go to Settings
  2. In the left panel, go to Safari
  3. In the right panel, find the "Block cookies" option and select the "Allow from websites I visit" option

Enabling JavaScript

JavaScript is the programming language used to perform functions in web pages. In most cases, JavaScript will already be enabled in your browser by default and you won't have to manually enable it. To make sure your browser has JavaScript enabled follow these steps.

To enable JavaScript:

  1. From the Home screen, go to Settings
  2. In the left panel, go to Safari
  3. In the right panel, scroll all the way to the bottom and go to "Advanced"
  4. Ensure that "JavaScript" is turned on